Service Family Accommodation Allocation Panel goes virtual!

Moving home can be a stressful and busy time, particularly for Service families who, on average, move once every three years. Amey’s Occupancy Services team support families as they move into their Service Family Accommodation (SFA) helping to ensure the process is as smooth as possible.

One of their main responsibilities is to manage the SFA application process which is usually quite straightforward however, when our teams are required to support a Unit or multiple Unit moves, where a large number of families are relocating at the same time, a collaborative approach is needed  

Allocation panel meetings are critical to ensuring a successful and effective Unit move for the families involved. It is not unusual for hundreds of families to be embarking on a relocation journey and it’s vital that expectations are managed, requirements are met and information is made available. Pre-pandemic, these panels were attended in person by key stakeholders, some of whom travelled many miles to attend. However, the Government guidance around social distancing and travel restrictions meant that a new way of hosting allocation panels needed to be found and after a few months the new virtual allocation panel was introduced. 

Jane Reid, Amey’s Head of Occupancy Services & Customer Solutions, explains more 

“The allocation panel is critical to ensuring families are supported during their move and consists of the Defence Infrastructure Organisation (DIO) Occupancy Management Team who advise on policy and Amey’s operations teams who raise any issues with allocated properties and provide information on the local area such as schools and transport options. Also in attendance is a Military Housing Liaison Officer (MHLO) from the area the Unit will be moving to and representatives from Regional Command who oversee all Unit moves across the UK. Finally, Unit Welfare are there to identify families who need extra support and to highlight SFA requests that are no longer required.” 

Due to the sensitive nature of the information, a secure platform needed to be found which provided Service families with confidence that their details would be safe. It was agreed that the existing MOD system, known as would be used and once the necessary security checks were carried out, our teams were provided with access to the system. 

Jane addedMoving to an online facility was daunting at first but the benefits soon outweighed any doubts we initially had. Our meetings are more structured and as a result are shorter than before. Not having to travel has also meant that meetings can start earlier and we are able to extend them if we need to. So far we’ve carried out 5 virtual allocation panels and are preparing to support over 500 families as they move during summer 2021.” 

The team are now looking to introduce this new way of working to support other rebasing activities across the housing contract. 


Key facts about Amey


Amey, with a turnover of £2.2bn, employs 19,000 people internationally with a focus on the UK, but with businesses in Australia and America.


Our aim is to make the world a better place to live, work and travel. Designing, building, maintaining and investing in the UK’s services and infrastructure in partnership with our clients.


This means keeping core services running smoothly across the country: utilities, transport, engineering, justice, defence, environmental and waste services, and facilities management. These are underpinned by our leading consulting and asset management capabilities, which allow us to offer standalone or integrated service solutions to a range of clients. 


Amey is owned by Ferrovial. They are one of the world’s leading infrastructure management and investment companies. Ferrovial has more than 96,000 employees and a presence in over 15 countries. It is a member of Spain’s blue-chip IBEX 35 index and is also included in prestigious sustainability indices such as the Dow Jones Sustainability Index and FTSE4Good. Ferrovial’s activities focus on four business sectors: construction, airports, toll roads and services. Amey is part of the Services division.


Follow us on Twitter @Ameyplc or Facebook @AmeyCareers 


Media contact: 01865 713240 or email


For further information on how Amey supports our armed forces, go to