Local Customer Service Centres

We have a number of Local Customer Service Centres around the country, where you can speak to one of our customer service advisors in person.

How can your local customer service centre help?

Your Local Customer Service Centre can provide all the same help, advice and support as our Customer Service Centre team.

  • Get advice and support on issues relating to your home and local area
  • Report any repairs and maintenance work your home needs
  • Find out about move in/move out standards Find out about our contract and what it covers
  • Make general enquiries about our business and what we do

Drop in or call ahead

To speak to one of our local advisors, simply drop into your local centre during opening hours.

Your Local Customer Service Centre in Scotland & Northern Ireland

Your Local Customer Service Centre in Central

Your Local Customer Service Centre in the South East

Your Local Customer Service Centre in the South West

Our local advisors work closely with Forces’ welfare teams, Families Federations and charities, and sometimes attend outreach events. Sometimes, customer service centre opening hours need to change to accommodate that. Feel free to call ahead on the numbers provided below to ensure an advisor will be available when you pop in. Alternatively, please read our latest list of changes to our opening hours.

Local Customer Service Centre locations

Scotland & Northern Ireland

Customer service advisor: Kate Smith
Mon – Fri: 09:00 – 12:00
26 Dreghorn Gardens, Edinburgh, EH13 9NS
Alternative areas covered: Scots Corner, Glencorse, Milton Bridge

Customer service advisor: Michelle Costello
Mon – Fri: 09:00 – 12:00
Churchill Square, Helensburgh, G84 9HL
Alternative areas covered: Community centre –  Rhu, Colgrain and Churchill

Customer service advisor: Tracey Baxter
Mon – Fri: 09:00 – 15:00
The Kinloss Farmhouse, Kinloss, Moray, IV36 3WU
Alternative areas covered: Elgin, Lossiemouth and Inverness

Customer service advisor: Claire Mousley
Mon – Thurs: 09:00 – 14:30
Building 302, PacKard Road, Thiepval Barracks, Lisburn, BT28 3NG
Alternative areas covered: Community centre Aldergrove, The Hub Palace Barracks, Community Centre Lisburn, and Church hall Lisburn


Customer service advisor: Carol Moyles
Mon – Thurs: 09:00 – 13:00 Fri: 09:00 – 11:00
The Beacon (community Centre), Portal Court, Longhoughton, Northumberland, NE66 3LZ
Alternative areas covered: Newcastle, Boulmer

Customer service advisor: Carol Combe
Tues – Weds: 09:00 – 15:30 Thurs: 09:00 – 16:00
AWS Hipswell Lodge, Smuts Road, Catterick Garrison, North Yorkshire, DL9 3AX
Alternative areas covered: Catterick Garrison

Customer service advisor: Nicola Hall
Mon – Fri: 09:30 – 12:30
Bldg 155, Percival Road, The Dale Camp, Chester, CH2 4AF

Customer service advisor: Fifi Colbron
Mon – Fri: 09:00 – 15:00
Community Hub, RAF Cosford, Wolverhampton, WV7 3EX
Dixon Community Centre, Tedder Road, Stafford, ST16 9RA
Alternative areas covered: Litchfield, Tern Hill, RAF Shawbury

Customer service advisor: Emma Aston
Mon – Thurs: 09:00 –13:00 Fri: 09:00 – 11:00
Building 14, Kendrew Barracks, Cottesmore, Rutland, LE15 7BL
Alternative areas covered: North Luffenham, Wittering and Chilwell

Customer service advisor: Melanie Reed
Mon: 09:00 – 15:00 Tues – Fri: 09:00 – 12:00
3 Woodview Road, RAF Marham, Kings Lynn, PE33 9NP
Alternative areas covered: Marham, Honington, Swanton Morley and Norwich

Customer service advisor: Jeannette Stanier
Mon – Thurs: 09:00 – 13:00 Fri: 09:00 – 11:00
77a High Dyke, Waddington, Lincoln, LN5 9NJ
Alternative areas covered: RAF Cranwell, RAF Scampton and RAF Digby

Customer service advisor: Samantha Wilson
Mon – Thurs: 09:00 – 13:00 Fri: 09:00 – 11:00
142 Singleton Road, Weeton, Preston, PR4 3LJ
Alternative areas covered: Warton, Fulwood Barracks

South East

Customer service advisor: Clare Flynn
Mon – Fri: 09:00 – 15:00
New Welfare units Connaught Community Centre, Alanbrooke Road, North Camp, Aldershot, GU11 2NX
Alternative areas covered: Deepcut, Pirbright, Church Crookham, Camberly/Sandhurst, Odiham, Bordon, Winchester, Middle Wallop, Andover

Brize Norton
Customer service advisor: Tanya Abrams
Mon – Fri: 09:30 – 14:30
151-153 Britannia Close, Carterton, Brize Norton, Oxfordshire, OX18 1DR

Customer service advisor: Anne-Marie Bryne
Mon – Thurs: 09:00 – 12:00 Fri: 09:00 – 11:00
30 Garden Street, Gillingham, Kent ME7 5AS
Alternative areas covered: Brompton Maidstone (Invicta Park) Woolwich, Biggin Hill

Customer service advisor: Caroline Anstey
Mon – Thurs: 09:30 – 13:30 Fri: 09:30 – 11:30
The Link, RAF Northholt, West End Road, Ruislip, HA4 6NG
Alternative areas covered: Bushey, Uxbridge, Stanmore

Customer service advisor: Laura Crystal
Mon – Thurs: 09:30 – 13:30 Fri: 09:30 – 11:30
Mackenzie Community Centre, Mackenzie Drive, Folkestone, CT20 3LR
Alternative areas covered: Shorncliffe, Dover, Folkestone, Hawking, Hythe, Ashford, Canterbury, Romney, Marsh, Ramsgate


South West


Customer service advisor: Kathryn McBurnie
Mon – Thurs: 09:00 – 14:30 Fri: 09:00 - 12:00
Heath House, Heath Square, Larkhill, Wiltshire, SP4 8NR

Customer service advisor: Lesley Harrison
Mon – Thurs: 09:00 – 13:00 Fri: 09:00 – 11:00
6-8 Harrow Grove, Lyneham, Wiltshire, SN15 4AB
Alternative areas covered: Hullavington, Colerne, Corsham,

Customer service advisor: Alex Callister
Mon – Fri: 09:30 – 14:30
104 Hunter Close, Plymouth, PL6 5DW
Alternative areas covered: Torpoint

Customer service advisor: Calley Short
Mon – Thurs: 09:00 – 13:00 Fri: 09:00 - 11:00
Flat 2 Normandy Road, Stamshaw, Portsmouth, PO2 9PJ