Local Customer Service Centres

Please note: all our Local Customer Service Centres are currently closed due to the current Covid-19 situation, however our Advisors are still available to take your call during the times listed below


How can your Local Customer Service Advisors help?

Your Local Customer Service Advisors can provide all the same help, advice and support as our Customer Service Centre team.

  • Get advice and support on issues relating to your home and local area
  • Report any repairs and maintenance work your home needs
  • Find out about move in/move out standards
  • Find out about our contract and what it covers
  • Make general enquiries about our business and what we do

To speak to one of our local advisors during opening hours.

Your Local Customer Service Centre in Scotland & Northern Ireland

Your Local Customer Service Centre in Central

Your Local Customer Service Centre in the South East

Your Local Customer Service Centre in the South West


Local Customer Service Centre locations

Scotland & Northern Ireland

Customer service advisor: Kate Smith
Mon – Fri: 09:00 – 12:00
26 Dreghorn Gardens, Edinburgh, EH13 9NS
Alternative areas covered: Scots Corner, Glencorse, Milton Bridge

Customer service advisor:
Lucy Masters - Gough
Mon – Fri: 09:00 – 12:00
Churchill Square, Helensburgh, G84 9HL
Alternative areas covered: Community centre –  Rhu, Colgrain and Churchill

Customer service advisor: Tracey Baxter
Mon – Fri: 09:00 – 15:00
The Kinloss Farmhouse, Kinloss, Moray, IV36 3WU
Alternative areas covered: Elgin, Lossiemouth and Inverness

Customer service advisor: Claire Mousley
Mon – Thurs: 09:00 – 14:30
Building 302, PacKard Road, Thiepval Barracks, Lisburn, BT28 3NG
Alternative areas covered: Community centre Aldergrove, The Hub Palace Barracks, Community Centre Lisburn, and Church hall Lisburn


Customer service advisor: Carol Moyles
Mon – Thurs: 09:00 – 13:00 Fri: 09:00 – 11:00
The Beacon (community Centre), Portal Court, Longhoughton, Northumberland, NE66 3LZ
Alternative areas covered: Newcastle, Boulmer

Customer service advisor:
Janet Robinson
Tues – Weds: 09:00 – 15:30 Thurs: 09:00 – 16:00
AWS Hipswell Lodge, Smuts Road, Catterick Garrison, North Yorkshire, DL9 3AX
Alternative areas covered: Catterick Garrison

Customer service advisor: Nicola Hall
Mon – Thurs: 09:00 – 13:00 Fri: 09:00 – 11:00
Bldg 155, Percival Road, The Dale Camp, Chester, CH2 4AF

Customer service advisor: Fifi Colbron
Mon – Fri: 09:00 – 15:00
Community Hub, RAF Cosford, Wolverhampton, WV7 3EX
Dixon Community Centre, Tedder Road, Stafford, ST16 9RA
Alternative areas covered: Litchfield, Tern Hill, RAF Shawbury

Customer service advisor: Emma Aston
Mon – Thurs: 09:00 –13:00 Fri: 09:00 – 11:00
Building 14, Kendrew Barracks, Cottesmore, Rutland, LE15 7BL
Alternative areas covered: North Luffenham, Wittering and Chilwell

Temporarily closed

Customer service advisor: Jeannette Stanier
Mon – Thurs: 09:00 – 13:00 Fri: 09:00 – 11:00
77a High Dyke, Waddington, Lincoln, LN5 9NJ
Alternative areas covered: RAF Cranwell, RAF Scampton and RAF Digby

South East

Customer service advisor:
Stacey Lyons
Mon – Fri: 09:00 – 15:00
New Welfare units Connaught Community Centre, Alanbrooke Road, North Camp, Aldershot, GU11 2NX
Alternative areas covered: Deepcut, Pirbright, Church Crookham, Camberly/Sandhurst, Odiham, Bordon, Winchester, Middle Wallop, Andover

Brize Norton
Customer service advisor: Tanya Abrams
Mon – Fri: 09:30 – 14:30
151-153 Britannia Close, Carterton, Brize Norton, Oxfordshire, OX18 1DR

Customer service advisor: Anne-Marie Bryne
Mon – Fri: 09:00 – 15:00
30 Garden Street, Gillingham, Kent ME7 5AS
Alternative areas covered: Brompton Maidstone (Invicta Park) Woolwich, Biggin Hill

Temporarily closed

South West

Customer service advisor: Kathryn McBurnie
Mon – Thurs: 09:00 – 14:30 Fri: 09:00 - 12:00
Heath House, Heath Square, Larkhill, Wiltshire, SP4 8NR

Temporarily closed

Customer service advisor: Alex Callister
Mon – Fri: 09:30 – 14:30
104 Hunter Close, Plymouth, PL6 5DW
Alternative areas covered: Torpoint

Customer service advisor: Calley Short
Mon – Thurs: 09:00 – 13:00 Fri: 09:00 - 11:00
Flat 2 Normandy Road, Stamshaw, Portsmouth, PO2 9PJ