Local Customer Service Centres

Please note: all our outreach activities have been suspended until further notice due to the current Covid-19 situation. However, our Local Customer Service Centres are open for appointments, please contact local advisors for details.


How can your Local Customer Service Advisors help?

Our Local Customer Service Advisors are available to help you with general enquiries, ongoing issues, disputes and current registered complaints .  

Face to face appointments may be arranged directly with an Advisor but due to COVID-19, there may be some temporary restrictions to this service at some of our locations.  

Should you wish to schedule or reschedule an appointment for a repair, book a landlords gas safety test or raise a complaint or compliment, please contact our Customer Service Centre (Liverpool) 0800 707 6000  Details of other many ways you can contact us can be found here.

To speak to one of our local advisors during opening hours.

Your Local Customer Service Centre in Scotland & Northern Ireland

Your Local Customer Service Centre in Central

Your Local Customer Service Centre in the South East

Your Local Customer Service Centre in the South West


Local Customer Service Centre locations

Scotland & Northern Ireland

Customer service advisor: Kate Smith - 07590 001 044
Mon – Fri: 09:00 – 12:00
26 Dreghorn Gardens, Edinburgh, EH13 9NS
Alternative areas covered:
Dreghorn Barrackes Community Centre and Scots Corner, Glencorse, Milton Bridge

Customer service advisor:
Lucy Masters-Gough - 07710 858 210 
Mon – Fri: 09:00 – 12:00
Churchill Square, Helensburgh, G84 9HL
Alternative areas covered:
Community centre Churchill, Community house Rhu and Community house Colgrain

Customer service advisor: Tracey Baxter - 07740 173 272
Mon – Fri: 09:00 – 15:00
The Kinloss Farmhouse, Kinloss, Moray, IV36 3WU
Alternative areas covered: Elgin, RAF Lossiemouth and Inverness

Customer service advisor: Claire Mousley - 07713 840 040 
Mon – Thurs: 09:00 – 14:30
Building 302, PacKard Road, Thiepval Barracks, Lisburn, BT28 3NG
Alternative areas covered: Community centre Aldergrove, The Hub and
Welfare Building Palace Barracks, Church hall Lisburn and Community Centre Lisburn


Customer service advisor: Carol Moyles - 07740 173 271
Mon – Thurs: 09:00 – 13:00 Fri: 09:00 – 11:00
The Beacon (community Centre), Portal Court, Longhoughton, Northumberland, NE66 3LZ
Alternative areas covered:
Albermarle Barracks

Customer service advisor:
Janet Robinson - 07714 277 412
Tues – Weds: 09:00 – 15:30 Thurs: 09:00 – 16:00
AWS Hipswell Lodge, Smuts Road, Catterick Garrison, North Yorkshire, DL9 3AX
Alternative areas covered:
Dishforth, Claro Barracks and Topcliffe Allanbrooke Barracks

Customer service advisor: Nicola Hall - 07740 173 267
Mon – Thurs: 09:00 – 13:00 Fri: 09:00 – 11:00
Bldg 155, Percival Road, The Dale Camp, Chester, CH2 4AF
Alternative areas covered: Weeton

Customer service advisor: Fifi Colbron - 07714 277 417
Mon – Fri: 09:00 – 15:00
Community Hub, RAF Cosford, Wolverhampton, WV7 3EX
Dixon Community Centre, Tedder Road, Stafford, ST16 9RA
Alternative areas covered: Litchfield, Tern Hill, RAF Shawbury

Customer service advisor: Emma Aston - 07885 476 465
Mon – Thurs: 09:00 –13:00 Fri: 09:00 – 11:00
Building 14, Kendrew Barracks, Cottesmore, Rutland, LE15 7BL
Alternative areas covered: Wittering 

Temporarily closed

Customer service advisor: Jeannette Stanier - 07740 173 266
Mon – Thurs: 09:00 – 13:00 Fri: 09:00 – 11:00
77a High Dyke, Waddington, Lincoln, LN5 9NJ
Alternative areas covered: RAF Cranwell, RAF Scampton and RAF Digby

South East

Customer service advisor:
Stacey Lyons - 07860 927 079
Mon – Fri: 09:00 – 15:00
New Welfare units Connaught Community Centre, Alanbrooke Road, North Camp, Aldershot, GU11 2NX
Alternative areas covered: Deepcut, Pirbright, Church Crookham, Camberly/Sandhurst, Odiham, Bordon, Winchester, Middle Wallop, Andover and
Worth Down

Brize Norton
Customer service advisor: Tanya Abrams - 07720 064 672
Mon – Fri: 09:30 – 14:30
151-153 Britannia Close, Carterton, Brize Norton, Oxfordshire, OX18 1DR

Customer service advisor: Anne-Marie Bryne - 07525 906 825
Mon – Fri: 09:00 – 15:00
30 Garden Street, Gillingham, Kent ME7 5AS
Alternative areas covered: Brompton, Maidstone (Invicta Park) and Woolwich

Customer service advisor: Anne-Marie Bryne - 07525 906 825
Mon – Fri: TBC
Mackenzie Community Centre, Mackenzie Drive, Folkestone, CT20 3LR

Temporarily closed

South West

Customer service advisor: Kathryn McBurnie - 07753 287 226
Mon – Thurs: 09:00 – 14:30 Fri: 09:00 - 12:00
Heath House, Heath Square, Larkhill, Wiltshire, SP4 8NR
Alternative areas covered: Tidworth, Bulford and RAF Boscombe Down

Temporarily closed

Temporarily closed

Temporarily closed