Contact us
As winter draws in both the complaints and existing repair phonelines will be closed to allow our Advisors to be kept free for new repairs only, please see our renewed contact details below.
Digital Service opening hours: Monday - Friday, 09:00 - 17:00
Allocations (our Occupancy Services team)
Electric car charge point: If your query is relating to electric car charge points, please e-mail the team directly to express your interest.
If you need to contact us regarding Service Family Accommodation applications, allocations, house moves, licence or charges enquiries please follow the below:
- Facebook Messenger (send a private message to the team to start a chat)
- Twitter message (send a private message to the team to start a chat)
- Text message: 07860063410 (send a text to start a chat)
- Telephone: 0800 707 6000 (option 3)
- Email: occupancyservices@ameydefenceservices.co.uk
Housing Repairs (our Housing team)
To raise a new, non-emergency repair please click here.
To chase an outstanding existing repair please click here.
- Facebook Messenger (send a private message to the team to start a chat)
- Twitter message (send a private message to the team to start a chat)
- Text message: 07860063406 (send a text to start a chat)
- Email: NHPHelpdesk@ameydefenceservices.co.uk
Establishment Repairs (our Regional Prime team)
To raise a new, non-emergency repair please click here.
- Facebook Messenger (send a private message to the team to start a chat)
- Twitter message (send a private message to the team to start a chat)
- Text message: 07860063405 (send a text to start a chat)
- Telephone: 0800 707 6000 (option 2)
- Email: RPHelpdesk@ameydefenceservices.co.uk
Complaints (our Frontline Complaints team)
- Online Stage One Complaints Form (click here to raise/discuss a new or existing stage one complaint)
- Facebook Messenger (send a private message to the team to start a chat)
- Twitter message (send a private message to the team to start a chat)
- Text message: 07860063407 (send a text to start a chat)
- Email: customercare@ameydefenceservices.co.uk
General contact information
- Call us from overseas: +44 151 728 1630
- We provide a language translation service for customers who are not fluent in English
- You can visit us in person at one of our Local Customer Service Centres
Media enquiries
If you are a journalist with a press enquiry, please contact the Amey press office:
- Email: Press.office@amey.co.uk
- Tel: 01865 713240 (24/7 press line)