Contact us
General enquiries
You can contact our customer service teams in a number of ways:
Establishment Repairs (our Regional Prime team)
- WebChat (click the message icon from the bottom right hand corner of the page)
- Facebook Messenger (send a private message to the team to start a chat)
- Twitter message (send a private message to the team to start a chat)
- Text message: 07860063405 (send a text to start a chat)
- Telephone: 0800 707 6000 (option 2)
- Email: RPHelpdesk@ameydefenceservices.co.uk
Housing Repairs (our Housing team)
To raise a new, non-urgent repair, click here.
- WebChat (click the message icon from the bottom right-hand corner of the page)
- Facebook Messenger (send a private message to the team to start a chat)
- Twitter message (send a private message to the team to start a chat)
- Text message: 07860063406 (send a text to start a chat)
- Telephone: 0800 707 6000 (option 1)
- Email: NHPHelpdesk@ameydefenceservices.co.uk
Allocations (our Occupancy Services team)
- WebChat (click the message icon from the bottom right-hand corner of the page)
- Facebook Messenger (send a private message to the team to start a chat)
- Twitter message (send a private message to the team to start a chat)
- Text message: 07860063410 (send a text to start a chat)
- Telephone: 0800 707 6000 (option 3)
- Email: occupancyservices@ameydefenceservices.co.uk
Complaints (our Frontline Complaints team)
- Online Stage One Complaints Form (click here to raise/discuss a new or existing stage one complaint)
- WebChat (click the message icon from the bottom right-hand corner of the page)
- Facebook Messenger (send a private message to the team to start a chat)
- Twitter message (send a private message to the team to start a chat)
- Text message: 07860063407 (send a text to start a chat)
- Telephone: 0800 707 6000 (option 5)
- Email: customercare@ameydefenceservices.co.uk
General contact information
- Telephone: 0800 707 6000 (lines open 24/7, 365 days per year)
- Call us from overseas: +44 151 728 1630
- We provide a language translation service for customers who are not fluent in English
- You can visit us in person at one of our Local Customer Service Centres
Media enquiries
If you are a journalist with a press enquiry, please contact the Amey press office:
- Email: Press.office@amey.co.uk
- Tel: 01865 713240 (24/7 press line)