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Advice on contacting our Defence Customer Service Centre during the Coronavirus crisis

To support our ability to deliver critical services to our Armed Forces in the most effective way we are making some temporary changes in how to contact us.

With immediate effect and until further notice Occupancy Services will move to a ‘digital’ service.

If you need to contact us regarding Service Family Accommodation applications, allocations, house moves, licence or charges enquiries please follow the guidance here:

Contacting our Defence Customer Service Centre during the Coronavirus crisis

Allocations (our Occupancy Services team)

WebChat (click the message icon from the bottom right-hand corner of the page)
Facebook Messenger (send a private message to the team to start a chat)
Twitter message (send a private message to the team to start a chat)
Text message: 07860063410 (send a text to start a chat)
Telephone: 0800 707 6000 (option 3)
Email: occupancyservices@ameydefenceservices.co.uk

Housing Repairs (our Housing team)

To raise a new, non-urgent repair, click here.

WebChat (click the message icon from the bottom right-hand corner of the page)
Facebook Messenger (send a private message to the team to start a chat)
Twitter message (send a private message to the team to start a chat)
Text message: 07860063406 (send a text to start a chat)
Telephone: 0800 707 6000 (option 1)
Email: NHPHelpdesk@ameydefenceservices.co.uk

Establishment Repairs (our Regional Prime team)

WebChat (click the message icon from the bottom right hand corner of the page)
Facebook Messenger (send a private message to the team to start a chat)
Twitter message (send a private message to the team to start a chat)
Text message: 07860063405 (send a text to start a chat)
Telephone: 0800 707 6000 (option 2)
Email: RPHelpdesk@ameydefenceservices.co.uk

Complaints (our Frontline Complaints team)

Online Stage One Complaints Form (click here to raise/discuss a new or existing stage one complaint)
WebChat (click the message icon from the bottom right-hand corner of the page)
Facebook Messenger (send a private message to the team to start a chat)
Twitter message (send a private message to the team to start a chat)
Text message: 07860063407 (send a text to start a chat)
Telephone: 0800 707 6000 (option 5)
Email: customercare@ameydefenceservices.co.uk

General contact information

Telephone: 0800 707 6000 (lines open 24/7, 365 days per year)
Call us from overseas: +44 151 728 1630
We provide a language translation service for customers who are not fluent in English
You can visit us in person at one of our Local Customer Service Centres