Contact us

Due to COVID-19 our staff are currently working from home, we're encouraging families to use our digital contact services for non-emergency queries. This is to allow our lines to be kept free for emergency issues only, please see our contact details below. 

Allocations (our Occupancy Services team)

Electric car charge point: If your query is relating to electric car charge points, please e-mail the team directly to express your interest.

If you need to contact us regarding Service Family Accommodation applications, allocations, house moves, licence or charges enquiries please follow the below:

Housing Repairs (our Housing team)

To raise a new, non-emergency repair please click here.

To chase an outstanding existing repair please click here.

Establishment Repairs (our Regional Prime team)

To raise a new, non-emergency repair please click here.

Complaints (our Frontline Complaints team)

General contact information

  • Telephone: 0800 707 6000 (lines open 24/7, 365 days per year)
  • Call us from overseas: +44 151 728 1630
  • We provide a language translation service for customers who are not fluent in English
  • You can visit us in person at one of our Local Customer Service Centres

Media enquiries

If you are a journalist with a press enquiry, please contact the Amey press office: