Gas and Electricity Management

Gas and Electricity VOID Management

You are responsible for paying all bills while you live in your Service Family Accommodation (SFA). Below is a list of information to help you with your energy accounts:

Setting up a gas and electricity supplier

You are responsible for your energy bills from the date you/proxy signed for the keys to the property until you hand over the keys at Move-Out.

You are to contact the current gas and electricity provider, and provide meter reads that you have signed for on the Move-In Form. Once you have done this you are free to transfer the supply to an energy provider of your choice.

Contact SSE on 0345 071 9710. If you find that SSE does not supply your property you will need to contact the National Grid for gas on 08706081524 and electricity:

  • Northern Scotland
    0800 048 3515

  • Southern Scotland          
    0330 101 0300

  • North West of England  
    0800 195 4141

  • North East of England    
    0845 070 7172

  • Merseyside and North Wales  
    0330 101 0300

  • London and the east      
    0845 601 4516

  • South England      
    0845 026 2554

  • South Wales, Midlands & South West         
    0845 601 5972

Once your initial account has been set up, you are free to switch to another provider at any point during your occupancy.

Closing your current energy account

It is your responsibility to inform your chosen energy supplier that you are moving. On your move out date, you will need to telephone them with your final meter readings (taken with the Accommodation Officer) and provide a forwarding address for them to send your final bill to.

We have an agreement that Scottish and Southern Energy (SSE) is the supplier of gas and electricity to all empty properties. Once a move out date is booked, the transfer process of the gas and electricity supply to SSE is started.

We will advise SSE of your move out 21 days before the move out date booked. SSE will request to take over supply from your current supplier on the planned move out date. If your move out date is changed after this time, it may be too late to stop the transfer process and the gas and electricity supply will still be transferred to SSE.

If you change or cancel your Move-Out date you must contact SSE on 0345 071 9710 to inform them of the cancellation or the new Move-Out date. Please note SSE will take over the gas and electricity supply the day after your original Move-Out date if they are not informed otherwise.

Utility bills

If you receive any gas or electricity bills/letters relating to the period before you moved in, please pass them to your Accommodation Officer, Local Customer Service Centre Advisor, or send them to:

Pre-Payment Meters at the property

You are responsible for contacting your current provider to arrange an exchange to a SMART meter before you move out of the property. N.B. You will incur an additional charge if you leave the Pre-Payment meter in the property.

Smart Meter installation

Occupants are currently entitled to request their utility providers to install smart meters as part of their contract with their utility provider. There is a national programme to install smart meters in all applicable domestic properties by the end of 2020.

N.B. Barrack Damage charge will not be applied for meter exchange activity.

Currently, smart meters can’t be switched automatically between providers, however, this doesn’t prevent smart meter installation as it can be set to ‘dumb’ status if a new provider is appointed. Meaning that the smart meter will read in the same way as a standard heritage meter.

We are currently working with our industry partner SSE to install smart meters throughout the void estate. SSE will also be working independently with their current customers to install at occupancy.

Ministry of Defence (MOD) fuel-supplied properties

If your property falls under an MOD fuel supply, you will be billed by the Defence Infrastructure Organisation (DIO) recoveries team, not by an energy supplier.

You will be billed either by recovery voucher, or by regular deductions from pay (Budget Account scheme).

For more information about fuel recoveries, email:

Please note: the MOD may not supply all of your energy – they may only supply either your gas, or your electricity. For example, the MOD may supply your electricity, but you may need to use a public gas supply (in which case, you would need to arrange your own gas supplier and pay bills directly to them).

Fuel Subsidy Scheme

Some properties with exceptionally large energy bills receive help with these via the DIO Fuel Subsidy Scheme. If you are entitled to a fuel subsidy, DIO will pay your bills and recover a fixed monthly amount from your pay (fuel and light charges). An annual check will be made to make sure you have not overpaid.

For more information about the Fuel Subsidy Scheme team, email: 

Single-living accommodation

If you are living in SFA as single or married unaccompanied occupant (by Virtue of Appointment), your energy bills will be paid by DIO, and you will pay single-living accommodation charges.

If you receive any energy bills or warning letters, please forward these to the following address: The Billing Unit, Defence Infrastructure Organisation, Mail point F1, 1st Floor Bldg 49, Kingston Rd, Sutton Coldfield. B75 7RL

For more information about energy bills in single-living accommodation, email:

Water queries

Water queries should be directed to: