Advice & Support

Here you’ll find a range of advice and guidance on common topics.

Covid Update

As the Omicron Covid 19 variant continues to present challenges across the UK’s workforce we are having to take temporary measures to account for growing cases of isolation and staff absence.

Our priority remains the health and safety of families and our people. Therefore, where resources are impacted due to Covid 19 our housing teams may be granted – on a case-by-case basis - extra time to complete repairs. This may result in extended completion timescales as follows:

  • Urgent calls – may be increased by up to 4 working days after the requested appointment (excluding the date of the revised appointment)

  • Routine calls - may be increased by up to 10 working days after the requested date of the appointment (excluding the date of the revised appointment)

  • Wind & Weather calls - may be increased by up to 15 working days (excluding the date of the revised appointment)

Any delays to Critical calls will be avoided wherever possible and there will be no changes to Emergency call deadlines. Please rest assured that these extended timescales will only be applied in exceptional circumstances and all efforts will be made to deal with every case as quickly as possible.

As a reminder, please watch the video below to understand what measures Amey engineers will put in place to ensure everyone is kept safe during your home visit.


  • Keeping pets - if you want to keep a pet in your Service family accommodation (SFA), you will need to get permission first
  • Radon - how DIO/Amey manage Radon in your Service family accommodation (SFA)
  • Help from your AO - we have a whole team of Accommodation Officers working to help resolve some of the common issues that may crop up in your area