Welcome to our Housing website

Here you’ll find help, advice and guidance on living in your Service Family Accommodation (SFA).

Residents from the Matthews Estate, Tidworth

For the latest FAQs relating to the collapse of the gable end of a garage, please click on the link to the right. 

Advice on contacting our Defence Customer Service Centre during the Coronavirus crisis

To support our ability to deliver critical services to our Armed Forces in the most effective way we are making some temporary changes in how to contact us.

Occupancy Services re-opened the telephone service on 17th June.
You should be aware that we are anticipating a high volume of telephone calls, as we re-open the Occupancy Services telephone functionality.

If you need to contact us regarding Service Family Accommodation applications, allocations, house moves, licence or charges enquiries please follow the guidance here:

Contacting our Defence Customer Service Centre during the Coronavirus crisis

Coronavirus (COVID-19) Diagnostic surveys

Due to the current COVID-19 restrictions, Amey’s Accommodation Officers are currently unable to attend Service Families Accommodation to carry out diagnostic surveys in person unless there is a health and safety risk. Whilst the lockdown is in force, our Accommodation Officers will conduct surveys via a telephone call at a previously agreed appointment slot.

Coronavirus (COVID-19) guidance for Service Family Accommodation

In response to the rapidly changing situation regarding coronavirus (COVID-19) we will continue to monitor and follow Government advice and guidance from Public Health England.

We are committed to ensuring the safety of our customers, employees and supply chain partners and whilst we will continue to carry our repairs/maintenance in Service Family Accommodation (SFA) we have updated our core operating procedure and appreciate your support during this time.

Recognising families concerns about social shielding, an animated video has been issued explaining how our engineers will work safely and hygienically to ensure important statutory inspections are completed. 


In the continuing UK interests of controlling the spread of Covid-19, and to protect the health of Service families and DIO and Amey staffs, once a property has been recorded as ‘self-isolating’ it will be categorised as such for a minimum of 17 days from the point of notification/recording. At the end of this period, Amey will contact the occupants to seek confirmation it is safe to enter the property. This clarifies earlier advice and will be introduced immediately.

Coronavirus (COVID-19) guidance for Service Family Accommodation




It’s our job to maintain and repair your Service family accommodation (SFA) when something goes wrong. We’re here 24 hours a day, 7 days a week, 365 days a year, so if something needs to be fixed, you can contact us anytime. 

Repair Times

Moving out

Everything you need to know about moving out of your Service family accommodation (SFA).

Moving out

Moving in

Everything you need to know about moving in to Service family accommodation (SFA).

Moving in

Advice & support

Here you’ll find a range of advice and guidance on common topics.

Advice & support