Welcome to our Housing website

Here you’ll find help, advice and guidance on living in your Service Family Accommodation (SFA).

Advice on contacting our Defence Customer Service Centre during the Coronavirus crisis

To support our ability to deliver critical services to our Armed Forces in the most effective way we are making some temporary changes in how to contact us.

With immediate effect and until further notice Occupancy Services will move to a ‘digital’ service.

If you need to contact us regarding Service Family Accommodation applications, allocations, house moves, licence or charges enquiries please follow the guidance here:

Contacting our Defence Customer Service Centre during the Coronavirus crisis

Coronavirus (COVID-19) guidance for Service Family Accommodation

In response to the rapidly changing situation regarding coronavirus (COVID-19) we will continue to monitor and follow Government advice and guidance from Public Health England.

We are committed to ensuring the safety of our customers, employees and supply chain partners and whilst we will continue to carry our repairs/maintenance in Service Family Accommodation (SFA) we have updated our core operating procedure and appreciate your support during this time.

In the continuing UK interests of controlling the spread of Covid-19, and to protect the health of Service families and DIO and Amey staffs, once a property has been recorded as ‘self-isolating’ it will be categorised as such for a minimum of 17 days from the point of notification/recording. At the end of this period, Amey will contact the occupants to seek confirmation it is safe to enter the property. This clarifies earlier advice and will be introduced immediately.

Coronavirus (COVID-19) guidance for Service Family Accommodation